Store Regulations

§1 GENERAL PROVISIONS

  1. These Terms and Conditions of the Online Store (hereinafter referred to as the "Terms and Conditions") define the rules of using the Online Store, including, among others, placing and executing Orders, using the Customer Account, the complaint procedure, rights related to withdrawal from the Sales Agreement.
  2. The Terms and Conditions are made available to the Client at the address Terms and Conditions of the Store free of charge, prior to the conclusion of the Sales Agreement, in a way that enables obtaining, reproducing and recording the content of the Terms and Conditions by means of the ICT System used by the Client.
  3. The Client is obliged to comply with all provisions of the Terms and Conditions. The sale takes place on the basis of the current version of these Terms and Conditions, i.e. the version that is in force and accepted by the Client at the time of placing the Order.
  4. The conclusion of the agreement for the provision of electronic services of the Client Account indicated in these Terms and Conditions takes place on the condition of registration in the Online Store, reading and accepting the content of these Terms and Conditions.
  5. By concluding an agreement for the provision of electronic services of the Client's Account, the Seller undertakes to provide the Client with permanent services of access to the Client's Account and to use the Online Store to the full extent on the basis, within the framework and on the terms indicated in these Terms and Conditions.

§2 DEFINITIONS

  1. Whenever the Regulations refer to:
    1. „Seller” – it ought to be understood as Kopromed Spółka z Ograniczoną Odpowiedzialnością, address: 4 Kazimierza Wielkiego Street, 44-100 Gliwice, NIP number: 6312627290, REGON number: 241872242, e-mail kopromed@kopromed.com.pl – which runs the Online Store and sells Goods through it;
    2. „Client” – it ought to be understood as a natural person with full legal capacity, and in the cases provided for by the generally applicable provisions of law – a natural person with limited legal capacity, as well as a legal person or an organizational unit without legal personality, to which the law grants legal capacity – using the Online Store, including with the help of the Customer Account created for it by the Seller;
    3. „Consumer” - it ought to be understood as a Client who is a natural person, using the Online Store, in particular making purchases, to the extent not directly related to the Client's business or professional activity;
    4. „Parties” – it should be understood jointly as the Seller and the Client;
    5. „Sales Agreement” – it ought to be understood as an agreement concluded at a distance, the subject of which is the sale of Goods by the Seller to the Client in accordance with the rules set out in the Terms and Conditions.
    6. „Online Store” – it should be understood as an online www.kopromed.com.pl platform administered by the Seller, available on-line through the www.kopromed.com.pl website, through which the Client can purchase Goods;
    7. „ICT System” - it should be understood as a set of cooperating IT devices and software, ensuring the processing and storage, as well as sending and receiving of data via telecommunications networks with the use of a terminal device appropriate for a given type of telecommunications network within the meaning of the Act of 16 July 2004 – Telecommunications Law (i.e. Journal of Laws of 2019, item 2460, as amended);
    8. „Goods” - it should be understood as a movable item presented by the Seller in the Online Store, which may be the subject of the Sales Agreement. Images of the Goods are for illustrative purposes only; this means that the Goods in the photos may slightly differ in their actual appearance due to the individual settings of the Client's computer equipment (e.g. color saturation, proportions)
    9. „Client Account” – it ought to be understood as an individual account set up for the Client as part of the provision of electronic services by the Seller, through which the Client uses access to the Online Store and has the possibility, among others, to place Orders in a simplified manner;
    10. „Electronic Address” – it ought to be understood as the designation of the ICT System enabling communication by means of electronic communication, in particular electronic mail;
    11. „Price” – it ought to be understood as the gross value of the Goods expressed in PLN, including the tax on goods and services. The price does not include the cost of delivery, which depends on the method of delivery of the Goods to the Client, as well as on the value and size of the Order, and is given when choosing the method of delivery of the Goods by the Client. The total cost of the Order (i.e. the price of the Goods together with other costs, including delivery costs) is indicated in the cart before the Client places the Order;
    12. „Personal Data” - it should be understood as information about an identified or identifiable natural person;
    13. „Personal Data Administrator” - it should be understood as the Seller who, acting in this role, independently or jointly with others, determines the purposes and methods of Personal Data processing;
    14. „Terms and Conditions” - it should be understood as this document;
    15. „GDPR” – it should be understood as REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 2016.119.1 of 2016.05.04);
    16. „Order” should be understood as the Client's declaration of will made via the Online Shop specifying: the type and quantity of the ordered Goods; the type of delivery; the type and amount of payment; the place of delivery of the item, the Client's data, constituting an offer to conclude the Sales Contract between the Client and the Seller.

§3 GENERAL CHARACTERISTICS OF THE ONLINE STORE

  1. The Online Store is run by the Seller.
  2. The Online Store is not for wholesale. If the Client wishes to purchase Goods in wholesale quantities, the Client should contact the Seller by e-mail by sending an inquiry to the Seller's Electronic Address: kopromed@kopromed.com.pl. If the content of the Order placed through the Online Store indicates that the order is a Wholesale Order, the Seller has the right to refuse to execute such an Order by informing the Client about it through an appropriate message in the Online Store or by contacting the Client in this matter.
  3. Information about the Goods posted on the Online Store's website does not constitute an offer within the meaning of the Civil Code, but an invitation to submit offers within the meaning of Article 71 of the Civil Code.
  4. Information about the Goods posted in the Online Store does not mean that the Goods are actually available from the Seller and it is possible to execute the Order for them.
  5. The goods presented in the Online Store may have a manufacturer's, importer's or Seller's warranty, which covers the territory of Poland. The time of granting the warranty of each Commodity is indicated in its description. Detailed terms and conditions of warranty implementation are specified in the warranty card issued by the guarantor.
  6. The Seller reserves the right to change the Prices of the Goods presented in the Online Store, introduce new Goods to the offer, remove the Goods from the offer or change their description, conduct promotional campaigns in the Online Store, in particular on the basis of the terms and conditions of a given promotion. The introduced changes do not affect the effectiveness and performance of previously placed Orders by the Client.
  7. The Seller ensures the availability of the Online Store for the Client only on-line and provided that the Client provides at their own expense:
    1. computer hardware with an operating system that allows the use of Internet resources,
    2. Internet connection;
    3. access to an individual e-mail account;
    4. a properly configured web browser in the latest official version with the option of handling cookies enabled (e.g. Mozilla Firefox, Google Chrome, Safari, Opera)
  8. Subject to other provisions of the Terms and Conditions, the Online Store is available to the Client during the period of using the Online Store, around the clock and seven days a week.
  9. The Seller reserves the right to make the Online Store unavailable on-line to the Customer in order to ensure the safety and stability of the Online Store for the purposes of repairs, maintenance, removal of failures, introduction of necessary adaptations, changes and other similar activities.
  10. The Seller reserves the right to change the functionality of the Online Store, both by expanding it with new functions and changing the existing functionality.

§4 CUSTOMER ACCOUNT

  1. The condition for the Client to use the full range of functionalities of the Online Shop is the acceptance of the provisions of the Terms and Conditions, free registration of the Client's Account in the Online Shop and confirmation of this registration by the Seller.
  2. Creating a Customer Account is not necessary to place an Order in the Online Store.
  3. By registering Client Account and accepting the provisions of the Terms of Service, the Client submits a declaration of will expressing consent for the provision of electronic services of maintaining the Client Account in accordance with the provisions of the Terms of Service.
  4. During the registration of the Client Account, the Client enters the login and password established by him/her and known only to him/her. The Client is obliged to ensure that their login and password remain confidential, and in particular cannot disclose them to unauthorized persons.
  5. In order to register a Client Account, the Client should:
    1. fill in the registration form available in the Online Store;
    2. fill in all fields of the form marked as mandatory with an asterisk;
    3. accept the Terms and Conditions.
  6. Data entered into the registration form during registration of Client Account ought to refer to the Client and should be true.
  7. During the registration of the Client Account, a confirmation of the registration of the Client Account in the Online Shop will be sent to the Electronic Address indicated in the registration application, with a request to verify the data and complete the registration of the Client Account. At that moment, an agreement for the provision of electronic services of maintaining the Client's Account is concluded, and the Client obtains the possibility of access to the Client's Account and making changes provided during the registration of data.
  8. The Seller may refuse to accept the registration of the Client's Account and to conclude a contract for the provision of services by electronic means for important reasons.

§5 ORDERS AND THEIR IMPLEMENTATION

  1. Orders can be placed via the electronic Order form available in the Online Store, around the clock, 7 days a week.
  2. The Client may place an Order after logging in to the Client's Account or without an Account by providing the data indicated in the electronic Order form necessary to complete the Order.
  3. In order to place an Order via the Online Store, the Client adds the Goods selected by him to the cart by selecting the type and number of Goods and pressing the "ADD TO CART" button and undertakes other technical activities based on the messages displayed to the Client, including indicating the method of delivery and the form of payment. Then, the Client places the Order by sending an electronic Order form to the Seller, selecting the "Order with obligation to pay" button (or equivalent) on the Online Store's website. In order to place an Order, it is necessary for the Client to first accept the provisions of the Terms and Conditions. In the summary of the Order, before its shipment to the Seller, the Client receives information about the main features of the ordered Goods, the total cost of the Order, i.e. the Price for the selected Goods, the cost of delivery, as well as all additional costs charged to the Client in connection with the Order.
  4. Sending the Order by the Client constitutes an offer to the Seller to conclude the Sales Agreement for the Goods being the subject of the Order.
  5. After placing the Order, the Seller sends information about the acceptance of the Order for execution to the Electronic Address provided by the Client. This information constitutes the Seller's declaration of acceptance of the offer, which is tantamount to the conclusion of the Sales Agreement by the Parties.
  6. The Price specified in the cart at the time of placing the Order by the Client is binding and final.
  7. For an Order placed in the Online Store, the Customer may pay:
    1. cash on delivery – in the case of delivery of the Goods by courier or collection of the Goods in person by the Client, or
    2. in advance – by traditional transfer to the Seller's payment account No. Bank account number: PLN: 21 1050 1298 1000 0023 5942 5432, EUR: PL84 1050 1070 1000 0090 8339 9767, USD: PL80 1050 1070 1000 0090 8339 9742 or by electronic payments and payment card payments through electronic payment operators.
  8. When making a payment, the Client will be informed about its amount immediately before making it, as well as about available payment methods and data of the operator executing the payment. Detailed terms and conditions of making payments through electronic payment operators are available on the website of a given operator.
  9. In order to make a payment via an electronic payment operator, the Client should follow the instructions provided by the electronic payment operator to which they will be redirected from the Online Store, and immediately pay for the placed Order.
  10. The Client declares that he/she agrees to the use and transmission by the Service Provider of electronic invoices that do not require the signatures of the parties in pdf format by sending them to the Electronic Address indicated by the Client. The Seller delivers the invoice to the Client by electronic means immediately after receiving the payment for the Order.
  11. The Seller delivers the Goods only on the territory of the Republic of Poland, unless otherwise stipulated in the description of the given Goods.
  12. When placing an Order, the Client makes a choice regarding the method of delivery of the Goods. The goods can be delivered to the Customer:
    1. by courier company,
    2. by means of a parcel machine,
    3. by personal collection of the Goods by the Client at the Seller's branch.
  13. The Seller publishes in the Online Store information about the number of working days needed for the delivery of the Goods using a specific delivery method.
  14. When collecting the parcel with the Goods, the Client should check its condition, and in the event of damage or damage to the packaging, it is recommended that the Client draw up a damage report in the presence of the person handing over the Goods. The Client should immediately send the damage report to the Seller along with a possible complaint.
  15. The Seller reserves the maximum time of Order execution of 30 days. After the ineffective expiry of this period, the Client may cancel the Order by sending a statement of cancellation of the Order to the Seller. In such a case, the Seller shall immediately return to the Client who is a Consumer all payments made by him, including any costs of delivery of the Goods.
  16. The Seller attaches to each delivered Order a sales confirmation in the form of a VAT invoice or a fiscal receipt. If the Ordering Party is a VAT payer and wants to receive an invoice, he should send the Seller appropriate information about it, e.g. via e-mail immediately after the purchase, providing the necessary data.

§6 TERMINATION AND EXPIRATION OF THE CONTRACT FOR THE PROVISION OF SERVICES

  1. This chapter does not apply to Sales Contracts, but applies only to agreements for the provision of electronic services of maintaining the Client's Account.
  2. The agreement for the provision of electronic services may be terminated by the Client at any time via the Online Store. The Seller shall confirm the termination of the agreement by sending a message to the Client to the Electronic Address indicated by the Client in the Client Account.
  3. The Seller has the right to terminate the contract for the provision of electronic services at any time for important reasons with a 14-day notice period. The Seller terminates the agreement for the provision of services by electronic means by sending to the Client an appropriate declaration of will to the Electronic Address indicated by the Client in the Client Account.
  4. A contract for the provision of electronic services expires in the event of:
    1. Death or liquidation of the Client;
    2. Liquidation of the Seller or cessation of business activity by the Seller.

§7 PERSONAL DATA PROTECTION

  1. The Seller, as the Personal Data Administrator, makes every effort to ensure all possible means of physical, technical and organizational protection of Personal Data against their accidental or intentional destruction, accidental loss, alteration, unauthorized disclosure, use or access, in accordance with all applicable laws, including the GDPR.
  2. The Seller uses cookies and other similar technologies in the Online Store to improve efficiency and offer the Customer more and more perfect functionalities of the Online Store and more tailored advertising. If the Client does not agree to save and receive information in cookies, they can change the rules regarding cookies using the settings of their web browser or using the so-called opt-out on the website of the provider of a given technological solution. Detailed information on the technologies used by the Seller is available in the Cookies Policy available www.kopromed.com.pl
  3. More information on the processing of Personal Data by the Seller can be found in the Privacy Policy available www.kopromed.com.pl

§8 LIABILITY

  1. The Client is obliged to use the Online Store in accordance with its intended purpose and refrain from any activity that could interfere with its proper functioning.
  2. The Client is prohibited from entering illegal content into the Online Store. The Customer is fully responsible for the correctness, scope, completeness, content and legal compliance of the data entered and stored in the Customer Account.
  3. To the extent permitted by law, the Seller shall not be liable for:
    1. blocking by the administrators of mail servers that handle Customer's e-mails, Seller's messages sent to the Customer's Electronic Address and for deleting and blocking e-mails sent by Seller by software installed on the computer equipment used by Customer;
    2. incorrect operation of the Online Store resulting from the fact that the Client's computer hardware, software or Internet access does not meet the technical requirements indicated in the Terms and Conditions;
    3. consequences of the Client providing incorrect or untrue Client data when registering a Client Account or placing an Order.
  4. The Online Store may contain links to other websites. The Seller is not responsible for the content, form and correctness of the information contained in these links. Viewing the content of the links is at the Client's own risk.
  5. The Seller reserves the right to place advertising content in any part of the Online Store in forms used on the Internet. The Seller is not responsible for the advertising content posted in the Online Store and for the resulting claims of third parties.
  6. Subject to the mandatory provisions of law, to the maximum extent permitted by law, the Seller's liability for damage caused to Customers who are not Consumers is limited to the amount that such Customer paid to the Seller for the purchase of a given Product, regardless of the source and legal basis of the claim of the Customer who is not a Consumer, and liability for lost profits is also excluded.

§ 9 WITHDRAWAL FROM THE SALES AGREEMENT

  1. The Consumer is entitled to withdraw from the concluded Sales Agreement, without giving any reason, within 14 days from the date of receipt of the Order. This period starts to run:
    1. from taking possession of the Goods by the Consumer or a third party indicated by the Consumer other than the carrier,
    2. if the Sales Contract covers many Goods which are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part
    3. in the case of the Sales Agreement, it consists in the regular delivery of goods for a definite period of time - from taking possession of the first item;
    4. for other cases - from the date of conclusion of the Sales Agreement.
  2. In order to meet the deadline for withdrawal from the Sales Agreement, it is sufficient for the Consumer to send information on the exercise of their right to withdraw from the agreement before the deadline for withdrawal from the agreement expires.
  3. In order to exercise the right to withdraw from the Sales Agreement, the Consumer is obliged to provide the Seller with a statement of withdrawal, preferably to the Electronic Address kopromed@kopromed.com.pl If the Consumer uses this option, the Seller will immediately send the Consumer a confirmation of receipt of information about withdrawal from the agreement on a durable medium (for example by e-mail).
  4. The Consumer may formulate the statement of withdrawal from the Sales Agreement in the following way (however, the following formula is not obligatory):

 

Statement of withdrawal from the Sales Agreement

Seller's Name: Kopromed Limited Liability Company

Seller's address: 4 Kazimierza Wielkiego Street, 44-100 Gliwice

Seller Email: kopromed@kopromed.com.pl

We hereby withdraw (*) from the contract concluded by me/us (*) for the purchase of the following Goods: ____________________________________________________

Ordered on (*)/received on (*) ____________________________________

Name and surname of the Consumer(s): ____________________________________________

Address of the Consumer(s): ____________________________________________________

ignature of the Consumer(s) (only in the case of statements in paper form):_______________________

Date: ___________________________________________________________________

(*) delete as appropriate

 

  1. In the event of withdrawal from the Sales Agreement, the contract is considered not concluded.
  2. The Seller shall return to the Consumer all payments received in connection with the Sales Agreement from which the Consumer withdraws, in particular the Price of the Goods and the cost of delivery, whereby in the scope of reimbursement of delivery costs, the Seller shall be obliged to reimburse only the cost of the ordinary, cheapest method of delivery of the Order, offered by the Seller. Direct costs related to the return of the Goods, constituting a consequence of the Consumer's withdrawal from the Sales Agreement, shall be borne by the Consumer.
  3. The Seller shall refund the payments received from the Consumer, including the Price of the Goods and the cost of delivery, immediately, but not later than within 14 days from the date of receipt of the statement of withdrawal from the Sales Agreement sent by the Consumer, subject to paragraph 8 below. The payment will be returned through the same payment channel that the Consumer used to pay for the Goods, unless the Seller and the Consumer agree otherwise.
  4. The Consumer who has withdrawn from the Sales Agreement is obliged to return the Goods to the Seller immediately, but not later than 14 days from the date of withdrawal from the Agreement. In order to meet the deadline, it is sufficient to send the Goods back before its expiry. The returned Goods should remain in a condition not exceeding that necessary to determine the nature of the Goods, their characteristics and functioning. The Seller may withhold the return of payment for the Goods until the receipt of the item or until the Seller is provided with a proof of sending it back, whichever occurs first.
  5. The Consumer does not have the right to withdraw from the Sales Agreement in relation to Sales Agreements:
    1. in which the subject of the service is a non-prefabricated item, produced according to the Consumer's specification or serving to meet their individual needs;
    2. in which the subject of the service is an item that is subject to quick deterioration or has a short shelf life;
    3. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygienic reasons, if the package has been opened after delivery;
    4. in which the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things;
    5. where the subject of the service are audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery;
    6. for the provision of newspapers, periodicals or magazines, except for a subscription agreement;
    7. for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline for withdrawal from the contract and after the entrepreneur informed him about the loss of the right to withdraw from the contract.
  6. The rights of the Consumer referred to in this § 9 are also vested in the Client who is a natural person concluding an agreement directly related to his business activity, if the content of this agreement shows that it is not of a professional nature for this person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Registration and Information on Business.

§10 DEFECTS OF GOODS. COMPLAINTS.

  1. The Seller is obliged to provide the Client with the Goods free from defects.
  2. The Seller is liable to the Client, on the basis of warranty, for physical or legal defects of the Goods purchased by this Client. In the case of sales that are not consumer sales, the provisions contained in Articles 556-576 of the Civil Code, including Articles 5564 and 5565 of the Civil Code, are excluded.
  3. The Consumer has the right to demand a price reduction, removal of a defect, replacement of a defective product with a new one or withdrawal from the Sales Agreement. This right is also vested in a Client who is a natural person concluding an agreement directly related to his business activity, if the content of this agreement shows that it is not of a professional nature for this person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Registration and Information on Business.
  4. The Client may submit complaints and information related to non-performance or improper performance of the Sales Agreement by the Seller, including defects of the Goods, or the provision of services by electronic means specified in the Terms and Conditions in any form, including in particular by electronic means to the Electronic Address of the Seller kopromed@kopromed.com.pl or by post to the address of the Seller, 4 Kazimierza Wielkiego Street, 44-100 Gliwice.
  5. In order to efficiently process a complaint, it should include:
    1. Data of the complainant (name and surname/name and address of the Client, Electronic Address);
    2. Description of the event giving rise to the complaint;
    3. Client's expectations as to how to satisfy the complaint request;
    4. Proof of purchase, if the complaint relates to the ordered Goods.
  6. In the case of complaints regarding defects in the Goods, the Client is obliged to deliver the defective Goods to the Seller's address. In the case of a Consumer, the cost of delivery is covered by the Seller.
  7. Within 14 (fourteen) calendar days from the receipt of a complete complaint submission, the Seller shall respond to the Client's complaint and notify the Client of further actions related to the complaint under consideration.
  8. In the event of considering the complaint in favor of the Client, the costs of replacement or repair of the Goods shall be borne by the Seller.
  9. The Client will receive information on the manner of considering the complaint by electronic correspondence to the Electronic Address indicated in the complaint form.

§11 FINAL PROVISIONS

  1. These Terms and Conditions enter into force on 4-8-2025
  2. The Seller reserves the right to unilaterally change the provisions of the Terms and Conditions, without the need to justify the reasons for such a change, and at the same time undertakes to inform the Client about each change of the Terms and Conditions by placing a uniform text of the Terms and Conditions on the https://kopromed.com.pl/en/store-regulations website. Changes to the Terms and Conditions do not affect orders placed by the Client before the changes to the Terms and Conditions come into force – such orders are executed in accordance with the provisions of the Terms and Conditions in force on the date of placing the order.
  3. Changes made to the Terms and Conditions come into force 7 days after they are made available on the https://kopromed.com.pl/en/store-regulations website. If the Client does not accept the new content of the Terms and Conditions, they are obliged to notify the Seller of this fact, which results in the termination of the contract for the provision of the service of maintaining the Client's Account in accordance with the provisions of §6 of the Terms and Conditions.
  4. In matters not covered by these Terms and Conditions, the relevant provisions of Polish law shall apply, in particular the provisions of the Act of 23 April 1964. The Civil Code (i.e. Journal of Laws of 2020, item 1740, as amended) and the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2020, item 287, as amended).
  5. The Parties will try to resolve any disputes arising from the performance of the Sales Agreement amicably. In the absence of an agreement between the Parties who are entrepreneurs on an amicable settlement of the dispute within 60 days from the date of filing the claim, the competent court for the final settlement of the dispute will be the court competent for the Seller's registered office.
  6. The Seller informs the Client who is a Consumer about the possibility of using out-of-court methods of handling complaints and pursuing claims. These include in particular:
    1. permanent consumer arbitration court operating at the Trade Inspection
    2. mediation proceedings for amicable settlement of the dispute between the Customer and the Seller, which is conducted before the provincial inspector of the Trade Inspection;
    3. assistance in settling a dispute between the Customer and the Seller provided by the competent district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
    4. an online dispute resolution platform for consumers and traders at EU level (ODR platform) available at http://ec.europa.eu/consumers/odr/
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