Exchange
The exchange of the purchased goods can take place by reporting the buyer to the e-mail address kopromed@kopromed.com.pl referring to the order number and indicating the items to be exchanged. Then, after the contracting authority returns the agreed order item, it has the option of ordering the item of interest to it, taking into account the difference in price.
Returns
The return of the purchased goods may take place as a result of a complaint procedure and in the case of a purchase made outside the seller's premises and distance contracts (e.g. purchased by phone or online), as well as when the parties have decided to do so.
In the case of purchasing goods online on the basis of the Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product, we have the right to return the goods without giving any reason within 14 days.
When sending goods to the seller, a statement of withdrawal from the contract and a proof of purchase must be attached.
Warranty
Our products are covered by the manufacturer's warranty. For warranty please contact us by e-mail kopromed@kopromed.com.pl
When sending goods to the seller, you should attach a completed complaint form and proof of purchase.
Complaint
Our products are covered by the manufacturer's complaint. If you have a complaint, please contact us by e-mail kopromed@kopromed.com.pl
When sending goods to the seller, you should attach a completed complaint form and proof of purchase.